General Terms and Conditions (for consumers)
Part 1: General Terms and Conditions of Thuiswinkel.org
These General Terms and Conditions of Thuiswinkel.org were drawn up in consultation with the Consumers’ Association within the framework of the Self-Regulation Coordination Group (CZ) of the Social and Economic Council and will become operable as of 1st June 2014.
Article 2 - Identity of the trader
Article 6 - Right of withdrawal
Article 7 - Customers’ obligations in case of withdrawal
Article 8 - Customers who exercise their right of withdrawal and the costs involved
Article 9 - Traders’ obligations in case of withdrawal
Article 10 - Precluding the right of withdrawal
Article 12 - Contract fulfilment and extra guarantee
Article 13 - Delivery and implementation
Article 14 - Extended duration transactions: duration, termination and prolongation
Article 16 - Complaints procedure
Article 19 - Additional or different stipulations
Article 20 - Amendment to the general terms and conditions of Thuiswinkel.org
The following definitions apply in these terms and conditions:
1. Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance with an agreement between that third party and the trader;
2. Withdrawal period: the period within which a consumer can make use of his right of withdrawal;
3. Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;
4. Day: calendar day;
5. Digital content: data that are produced and supplied in digital form;
6. Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;
7. Durable medium: every means - including emails - that enables a consumer or trader to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;
8. Right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period;
9. Trader: a natural or legal person who is a member of Thuiswinkel.org and who offers products, (access to) digital content and/or services to consumers from a distance;
10. Distance contract: a contract concluded between a trader and a consumer within the framework of system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;
11. Model form for right of withdrawal: the European model form for right of withdrawal that is included in Appendix I of these terms and conditions. The trader is not obliged to provide Appendix I if the consumer has no right of withdrawal with regard to his order;
12. Technique for distance communication: means that can be used for communication regarding the offer made by the trader and concluding a contract, without the necessity of the consumer and trader being in the same place at the same time.
Article 2 - Identity of the trader
Name trader:Boom uitgevers Amsterdam B.V.
Trading under the name/names:
Boom Filosofie, Boom Geschiedenis, Boom Psychologie en psychiatrie, Boom Management en coaching, Businezz, Boom Hoger onderwijs, Boom test Onderwijs, Boom NT2.
Telephone number: 020-6226107
From Monday to Friday from 09.00h am to 17.00h pm.
Email address: firstname.lastname@example.org
Chamber of Commerce number: 04020619
VAT identification number: NL001271714B01
1. These general terms and conditions apply to every offer made by a trader and to every distance contract that has been realized between an trader and a consumer.
2. Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, in what way the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request.
3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way.
4. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.
1. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.
3. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.
1. The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.
3. If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.
4. The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
5. The trader will send to a consumer, at the latest when delivering a product, service or digital content, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:
a. the office address of the trader’s business location where the consumer can lodge complaints;
b. the conditions under which the consumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal;
c. information on guarantees and existing after-sales service;
d. the price, including all taxes on the product, service or digital content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract;
e. the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite;
f. if the consumer has a right of withdrawal, the model form for right of withdrawal.
6. In case of an extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.
Article 6 - Right of withdrawal
Upon delivery of products:
1. When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 14 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
2. The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:
a. if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product. The trader may refuse a single order for several products with different delivery dates, provided he clearly informed the consumer of this prior to the ordering process.
b. if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part;
c. with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the last product.
Upon delivery of services and digital content that is not supplied on a material medium:
3. A consumer has the right to dissolve a contract, without giving reasons, for the supply of digital content that is not supplied on a material medium during a period of at least fourteen days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
4. The period stipulated in para. 3 commences on the day after the contract was concluded.
Extended withdrawal period for products, services and digital content that is not supplied on a material medium in the event a consumer was not informed about the right of withdrawal:
5. If the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal or if the model form was not provided, the withdrawal period ends twelve months after the end of the originally stipulated withdrawal period based on the previous paragraphs of this article.
6. If the trader provided the consumer with the information referred to in the previous paragraph within twelve months of the commencing date of the original withdrawal period, the withdrawal period shall end 14 days after the day on which the consumer received the information.
Article 7 - Consumers’ obligations during the withdrawal period
1. During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop.
2. The consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in para. 1.
3. The consumer is not liable for the product’s devaluation if the trader did not provide him with all the statutorily obligatory information about the right of withdrawal before the contract was concluded.
Article 8 - Consumers who exercise their right of withdrawal and the costs involved
1. A consumer who wants to exercise his right of withdrawal shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.
2. As quickly as possible, but no later than 14 days after the day of reporting as referred to in para. 1, the consumer shall return the product, or hand it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer will in any case have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed.
3. The consumer returns the product with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
4. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon the consumer.
5. The consumer bears the direct costs of returning the product. If the trader has not declared that the consumer shall bear these costs or if the trader indicates a willingness to bear these costs himself, then the consumer shall not be liable to bear the costs of returning goods.
6. If the consumer exercises his right of withdrawal, after first explicitly having asked that the service provided or the delivery of gas, water or electricity not prepared for sale shall be implemented in a limited volume or a given quantity during the period of withdrawal, the consumer shall owe the trader a sum of money that is equivalent to that proportion of the contract that the trader has fulfilled at the moment of withdrawal, in comparison with fulfilling the contract entirely.
7. The consumer shall bear no costs for implementing services or the supply of water, gas or electricity not prepared for sale – in a limited volume or quantity – or for delivering city central heating, if:
a. the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal, the costs payable in the event of withdrawal or the model form for right of withdrawal, or:
b. the consumer did not explicitly ask about the commencement of implementing the service or the delivery of gas, water, electricity or city central heating during the period of withdrawal.
8. The consumer shall bear no costs for the entire or partial supply of digital content that is not supplied on a material medium, if:
a. prior to delivery, he did not explicitly agree to commencing fulfilment of the contract before the end of the period of withdrawal;
b. he did not acknowledge having lost his right of withdrawal upon granting his permission; or
c. the trader neglected to confirm this statement made by the consumer.
9. If a consumer exercises his right of withdrawal, all supplementary agreements are legally dissolved.
Article 9 - Traders’ obligations in a case of withdrawal
1. If the trader makes it possible for a consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt.
2. The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which the trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the consumer proves he has returned the product, depending on which occurs earlier.
3. For any reimbursement, the trader will use the same payment method that was initially used by the consumer, unless the consumer agrees to another method. Reimbursement is free of charge for the consumer.
4. If the consumer chose an expensive method of delivery in preference to the cheapest standard delivery, the trader does not have to refund the additional costs of the more expensive method.
Article 10 - Precluding the right of withdrawal
The trader can preclude the right of withdrawal for the following products and services, but only if the trader stated this clearly when making the offer, or at least in good time prior to conclusion of the contract:
1. Products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence and which can occur within the period of withdrawal;
2. Contracts concluded during a public auction. A public auction is defined as a sales method whereby a trader offers products, digital content and/or services at an auction, under the directions of an auctioneer, and whereby the successful purchaser is obliged to purchase the products, digital content and/or services;
3. Service contracts, after full completion of the service, but only if:
a. implementation started with the explicit prior agreement of the consumer; and
b. the consumer declared having lost his right or withdrawal as soon as the trader had completed the contract in full;
4. Package travels, package holidays and package tours as referred to in article 7:500 BW and contracts on passenger transport;
5. Service contracts providing access to accommodation, if the contract already stipulates a certain date or period of implementation and other than for the purpose of accommodation, the transport of goods, car rental services and catering;
6. Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation;
7. Products manufactured according to the consumer’s specifications, which were not prefabricated and were made based on a consumer’s specific choice or decision, or which are clearly intended for a specific person;
8. Products subject to rapid decay or with a limited shelf-life;
9. Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;
10. Products that, due to their nature, have been irretrievably mixed with other products;
11. Alcoholic drinks whose price was agreed when concluding the contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on market fluctuations over which the trader has no influence;
12. Sealed audio/video-recordings and computer apparatus whose seal was broken after delivery;
13. The delivery of digital content other than on a material medium, but only if:
a. the delivery commenced with the consumer’s explicit prior agreement, and
b. the consumer declared that this implied his having lost his right of withdrawal.
1. During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.
2. Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
3. Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
4. Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:
a. they are the result of statutory regulations or stipulations; or
b. the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
5. Prices stated in offers of products or services include VAT.
Article 12 - Contract fulfilment and extra guarantee
1. The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded. If agreed the trader also guarantees that the product is suited for other than normal designation.
2. An extra guarantee arrangement offered by the trader, manufacturer or importer can never affect the statutory rights and claims that a consumer can enforce against the trader on the grounds of the contract if the trader failed to fulfil his part in the contract.
3. An extra guarantee is defined as every commitment of a trader, his supplier, importer or manufacturer that grants a consumer rights or claims, in excess of those provided by law, for the event that he fails to fulfil his part in the contract.
Article 13 - Supply and implementation
1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is deemed to be the address that the consumer makes known to the company.
3. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.
4. Following dissolution in accordance with the previous paragraph, the trader refunds the consumer immediately the sum he had paid.
5. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.
Article 14 - Extended duration transactions: duration, termination and prolongation
1. The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month.
2. The consumer has a right at all times to terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.
3. With respect to contracts as described in the first two paragraphs, the consumer can:
a. terminate them at all times and not be limited to termination at a specific time or during a specific period;
b. terminate them in the same way as that in which they were concluded; or
c. always terminate them subject to the same period of notice as that stipulated for the trader.
4. A fixed-term contract that was concluded for the regular supply of products (including electricity) or services may not be automatically prolonged or renewed for a fixed period of time.
5. In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be automatically prolonged for a fixed term that does not exceed three months, if the consumer is at liberty to terminate this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month.
6. A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month and, in the case of a contract to supply daily or weekly newspapers or magazines regularly but less than once per month, a period that does not exceed three months.
7. A fixed term contract for the regular supply, by way of introduction, of daily or weekly newspapers and magazines (trial subscriptions or introductory subscriptions) will not be automatically prolonged and will automatically terminate at the end of the trial period or introductory period.
8. If the fixed-term of a contract exceeds one year, then after one year the consumer has at all times a right to terminate, with a period of notice that does not exceed one month, unless reasonableness and fairness dictate that premature termination of the contract would be unacceptable.
1. As far as no other date is stipulated in the contract or supplementary conditions, sums payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract. In the case of a contract to provide a service, this 14-day period starts on the day after the consumer received confirmation of the contract.
2. When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made.
3. The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.
4. If a consumer fails to fulfil his payment obligation(s) in good time, after the trader has informed the consumer about the late payment, the consumer is allowed 14 days in which to fulfil the obligation to pay; if payment is not made within this 14-day period, statutory interest will be payable over the sum owed and the trader has the right to charge reasonable extrajudicial costs of collection he has incurred. These costs of collection amount to, at the most: 15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. The trader can make departures from these sums and percentages that are favorable to the consumer.
Article 16 - Complaints procedure
1. The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
2. A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to the trader without delay, in full and with clear descriptions.
3. A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
4. A complaint about a product, a service or the trader’s service can also be submitted via a complaints form on the consumer’s page of the website of Thuiswinkel.org, www.thuiswinkel.org. The complaint is then sent both to the trader concerned and Thuiswinkel.org.
5. The consumer should give the trader a time period of at least 4 weeks to solve the complaint in joint consultation. After this period of time, the complaint becomes a dispute that is subject to the disputes settlement scheme.
1. Contracts entered into between a trader and a consumer and which are subject to these general terms and conditions are subject only to Dutch law.
2. Disputes between a consumer and an trader over the conclusion or exercising of contracts relating to products and services to be supplied by this trader can be put before the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl), by either the consumer or the trader, with due observance of that which is stipulated below.
3. The Disputes Committee will only deal with a dispute if the consumer first put his complaint, without delay, to the trader.
4. If the complaint does not lead to a solution, the dispute should be submitted to the Disputes Committee no later than 12 months after the consumer submitted the complaint to the trader.
5. If a consumer wants to put a dispute before the Disputes Committee, the trader is bound by that choice. Preferably, the consumer notifies the trader first.
6. If a trader wishes to put a dispute before the Disputes Committee, then the consumer will indicate, in response to a written request made by the trader, whether he is in contract, or prefers the dispute to be dealt with by the competent law-court. If the consumer does not indicate his choice to the trader within a period of five weeks, then the trader has a right to put the dispute before the competent law-court.
7. Rulings of the Disputes Committee are subject to the conditions as stipulated in the regulations of the Disputes Committee. Decisions of the Disputes Committee take the form of binding advice.
8. The Disputes Committee will not deal with a dispute – or will terminate their intervention – if the trader has been granted a suspension of payments, gone bankrupt or has actually terminated business activities before the committee dealt with the dispute during a session and rendered a final ruling.
9. If, alongside the Thuiswinkel Disputes Committee, there is another competent disputes committee that is recognized or one that is affiliated with the Disputes Committee Foundation for Consumer Affairs (SGC) or the Complaints Institute Financial Services (Kifid), the Thuiswinkel Disputes Committee shall preferably have jurisdiction for disputes that relate principally to the sales method or to providing services long-distance. For all other disputes, this this will be the other disputes committee that is recognized by the SGC or affiliated with the Kifid.
1. Thuiswinkel.org guarantees the fulfilment of obligations of her members in relation to binding advices imposed on them by the Thuiswinkel Disputes Committee, unless the member decides to put the binding advice before a law-court for verification within two months after de date of that advice. In case of law-court verification the suspension of the guarantee will end and the guarantee will come into effect again upon the court ruling becoming final and conclusive, whereby the court has declared that the binding advice has binding effect. Up to a maximum sum of €10,000 per binding advice Thuiswinkel.org will pay this sum to the consumer. In case of sums higher than €10,000 per binding advice, the sum of €10,000 will be paid. In as far as the sum is higher than €10,000, Thuiswinkel.org has the obligation to take reasonable adequate efforts to pursue the member to fulfil the binding advice.
2. Application of this guarantee requires the consumer to submit a written appeal to Thuiswinkel.org and to transfer his claim on the trader to Thuiswinkel.org. In as far as the claim on the trader exceeds the sum of €10,000, the consumer will be offered the possibility to transfer his claim on the trader above the sum of €10,000 to Thuiswinkel.org, where after this organization will pursue payment of the claim in court on her own title and costs.
Article 19 - Additional or different stipulations
Additional stipulations or stipulations that differ from these general terms and conditions, may not be detrimental to the consumer and should be recorded in writing, or in such a way that consumers can store them in a readily accessible manner on a durable medium.
Article 20 - Amendment to the general terms and conditions of Thuiswinkel.org
1. Thuiswinkel.org will only amend these general terms and conditions after consultation with the Consumers’ Association.
2. Amendments to these terms and conditions will only come into effect after they have been published in the appropriate way, on the understanding that where amendments apply during the validity of an offer, the stipulation that is most favorable to the consumer will prevail.
P.O. Box 7001,
6710 CB EDE,
Rights can only be derived on the basis of the Dutch version of these general terms and conditions.
Appendix I: Model form for right of withdrawal
Model form for right of withdrawal
(this form should only be completed and returned if you want to withdraw from the contract)
- To: [trader’s name]
[trader’s geographic address]
[trader’s fax number, if available] [
trader’s e-mail address or electronic address]
- I/we* herewith inform you that, in respect of our contract regarding The sale of the following products: [description of the product}*
The delivery of the following digital content: [description of the digital content]*
The supply of the following service: [description of the service]*
I/we* exercise our right of withdrawal.
- Ordered on*/received on* [date of ordering services or receiving goods]
- [Consumer(s)’ name]
- [Consumer(s)’ address]
- [Consumer(s)’ signature] (only if this form is submitted on paper)
*Delete or provide supplementary information, as applicable.
Part 2: Supplementary general terms Boom uitgevers Amsterdam BV (consumers)
These General Terms and Conditions are supplementary to the General Terms and Conditions for Online Shopping (Algemene Voorwaarden Thuiswinkel) and apply to all contracts signed between Boom en the Customer in relation to the provision of Content and Services.
Article 1 – Definitions
In these Terms and Conditions, the following terms have the following meanings:
Subscription: Contract under which Boom commits to periodically providing Content and/or a Service to the Customer during the subscription period until the time of regular cancellation by the Customer or termination by Boom.
Content: any and all works and other materials, in any form whatsoever, digital and otherwise, published by Boom or any third parties and sold or made available online or otherwise by Boom, including books, e-books, newspapers, current-affairs magazines and weekly publications, magazines, articles, calendars, tests, questionnaires/surveys, learning tools, training courses, assessments and databases.
Boom: Boom uitgevers Amsterdam B.V., with its registered office at 747-751 Prinsengracht, 1017 JX Amsterdam, the Netherlands, listed in the commercial register of the Amsterdam Chamber of Commerce under number 04020619 and also trading as: Boom Filosofie, Boom Geschiedenis, Boom Psychologie en psychiatrie, Boom Management en coaching, Businezz, Boom Hoger onderwijs, Boom test Onderwijs, Boom NT2.
Credits: the credits provided by Boom to the Customer on a commercial basis, which provide the Customer with access to Online Services.
Service: a service provided by Boom which the latter provides on behalf of and/or for the benefit of the Customer, including, but not limited to, Online Services or training course.
Digital Content: any Content made available in electronic format.
User: natural person (individual) who, pursuant to the Agreement or these Terms and Conditions, is entitled to use an Online Service.
Customer: the natural person, not acting for purposes relating to its trading, business or professional activities, who enters into an Agreement with Boom.
Online Service: Service whereby Boom provides the Customer with online access to Content using an electronic communication network and/or software.
Agreement: agreement between Boom and the Customer regarding the sale or provision of Content and/or a Service in any form and any manner whatsoever.
Token: the unique alphanumeric code provided by Boom to the Customer by email, which allow the Customer to gain access to Online Services.
Terms and Conditions of Use: terms and conditions applicable to the use of an Online Service by the Customer and User.
Terms and Conditions: these General Terms and Conditions and the Online Shopping Terms and Conditions.
Article 2 – Applicability of, and amendments to, the Terms and Conditions
1. These General Terms and Conditions apply to all Agreements signed between Boom and the Customer.
2. Boom rejects any terms and conditions employed by the Customer. Any such terms and conditions do not form part of the Agreement, unless they have been expressly accepted by Boom.
3. Boom is authorised to amend the Terms and Conditions. Any amendments to the Terms and Conditions also apply to existing Agreements. Boom will announce any amendments to the Terms and Conditions prior to their effective date on its website and through newsletters. The amended Terms and Conditions will become effective two weeks after they have been announced, or at such later date as stated in the announcement. The Customer will be authorised to terminate the Agreement with effect from the day the amended Terms and Conditions enter into force.
Article 3 – Billing and payment
1. The Customer is required to make payment within 14 days of the time the Agreement has been signed, using the bank and/or giro account specified by Boom, unless the Customer has made payment/advance payment by credit card, iDEAL, or another payment method approved by Boom.
2. Boom will be authorised to suspend its obligation to provide Content or Services to the Customer as long as the latter has not fulfilled its payment obligation in relation to the relevant Content or Services.
Article 4 – Delivery and risk
1. Content and Hardware are supplied in the following ways:
a. By supplying the material medium on which the Content is stored to the address provided by the Customer, or
b. by making them available online, using a personal Token or other verification method if applicable.
2. From the time the Content or movable property is supplied, the Customer is liable for any risk of loss or damage.
3. Boom will retain ownership of all goods supplied to the Customer until the Customer has fulfilled all its obligations to Boom under the Agreement.
Article 5 – Credits and Tokens
1. In some cases, when purchasing Online Services, including tests, the Customer must use Tokens and Credits. Tokens are ordered by the Customer and entitle the Customer to receive Credits. Credits can be entered online in order to gain access to Content.
2. Tokens are provided only once and are strictly personal. Tokens must be used exclusively by the person or persons authorised to do so pursuant to the Agreement and/or written instructions provided by Boom. The Customer will not be authorised to provide the Token to any third parties, unless such provision has been approved in writing by Boom. If the Customer is aware, or should reasonably be aware, that unauthorised third parties may gain access to the Token or another verification method, the Customer will notify Boom without delay.
3. The Token is valid for one year following the date on which it was provided by Boom. Within this period, the Customer can activate the Credits purchased with the Tokens.
4. The Credits are valid for a period of five years from the date on which they were obtained trough the exchange of the corresponding Token. The Credits must be used within the validity period specified.
5. The Customer will lose any entitlement to Tokens or Credits which are not exchanged or used within the applicable validity period.
Article 6 – Subscriptions
1. All subscriptions offered by Boom are entered into for a one-year period. The Customer can cancel the subscription at any time on expiry of this period, subject to one month’s notice.
2. On expiry of the one-year period, the subscription will be tacitly renewed for an indefinite period of time. The Customer can subsequently cancel the subscription at any time, subject to one month’s notice.
3. Contrary to the provisions of the first paragraph, subscriptions to Coachlink are entered into for an indefinite period. The Customer can cancel the subscription at any time, subject to one month’s notice.
4. Contrary to the provisions of the second paragraphs, subscriptions to daily newspapers, current-affairs publications, weekly publications and magazines are tacitly renewed after one year for a specific period of three months. The Customer can cancel the subscription at any time at the end of the renewal period, subject to one month’s notice.
5. The subscription must be cancelled in writing or by e-mail. Notice of cancellation should be addressed to Boom uitgevers Amsterdam, Prinsengracht 747-751, Postbus 15970, 1001 NL Amsterdam, the Netherlands or by email to email@example.com.
Article 7 – Training courses
1. Registration for training courses must be in writing.
2. The Customer can withdraw its registration for the training course within 14 days of registration, without stating reasons. On expiry of this period, Boom will charge 50% of the course fees if the Customer’s cancellation is received no more than one month prior to the start of the course. Once this period has passed, the full course fees are charged.
3. In offering these training courses, Boom will always list a minimum number of participants. If this number is not reached, Boom will be authorised to cancel the course in question no later than five working days prior to its start on account of under-subscription, without being required to pay the Customer any compensation whatsoever.
4. The course materials are used exclusively for personal use or use within the Customer’s organisation and will not, under any circumstances, be used for commercial purposes.
Article 8 – Privacy
Article 9 – Intellectual Property Rights
1. All intellectual property rights, including, but not limited to, copyright, design rights, database rights, trademark rights, trade name rights or patent rights, and any other rights to and relating to the Content and/or Services and related knowhow are owned by Boom or its licensors.
2. The Customer is not authorised to reproduce or publish Content and/or Services supplied and/or provided by Boom to the Customer in whole or in part without Boom’s prior written consent, unless and to the extent that this is permitted under mandatory law.
3. No part of the Agreement or these Terms and Conditions can be interpreted as a transfer of intellectual property rights in relation to the Content and/or Services.
Article 10 – Use of Digital Content
1. All intellectual property rights specified in Article 9, paragraph 1 to, and relating to, Digital Content are owned by Boom or its licensor(s). The Customer will only be granted a non-exclusive, non-transferable and non-sublicensable licence to the Digital Content provided.
2. The licence referred to in paragraph 1 will be provided for the terms of the agreement between Boom and the Customer. On the purchase of e-books, Boom will provide the Customer with a licence for a 10-year period.
3. Unless expressly otherwise provided, Digital Content must only be consulted for personal and non-commercial use.
4. The Client is not authorised to edit, reproduce, transmit or lend the Digital Content or make it available to any third parties in any manner whatsoever or use it to perform any other acts which extend beyond the scope of the licence provided in this article (Article 10), unless otherwise provided for in the Dutch Copyright Act (Auteurswet).
5. Boom or its licensor(s) are entitled to take technical measures in order to protect their Intellectual Property Rights. The Customer will not be authorised to remove or circumvent these security measures.
6. Boom or its licensor(s) are authorised, to the extent reasonably necessary for the purpose of enforcing intellectual property rights, imposing restrictions (temporary or otherwise) on the scope or extent of the licence or the number of devices or types of devices on which the Digital Content can be consulted.
7. If the Customer acts in contravention of this article (Article 10), Boom will be authorised to suspend access to the relevant Digital Content or the Customer’s web account, notwithstanding Boom’s right to recover from the Customer the loss suffered as a result of or in connection with the infringement in question (including any expenses incurred).
Article 11 – Sale of Digital Content by the Customer
1. The Customer is prohibited from marketing Digital Content, e.g. by selling, offering for sale, renting out or lending copies online.
2. To the extent that exhaustion of copyright can be invoked in relation to Digital Content within the meaning of Section 12b of the Copyright Act (Auteurswet), the Customer, contrary to the provisions of paragraph 1, will solely be authorised to market the copy it has obtained in the following cases:
a. If it has obtained a licence for the relevant copy from Boom for an indefinite period of time;
b. If it has paid a price to Boom matching the economic value of the copy;
c. If it transfers both its licence and a copy and has disabled its own copy (i.e. rendered it inoperable) and can provide evidence thereof.
3. The Customer is not authorised, under any circumstances, to rent out and lend Digital Content.
Article 12 – Termination of the Agreement
1. Boom will be authorised to terminate the Agreement in writing in whole or in part, without a notice of default being required and without being liable to pay any compensation or fees, in the following events:
b. If a bankruptcy petition is filed on behalf of the Customer; c. If the Natural Persons Debt Rescheduling Act (Wet schuldsanering natuurlijke personen) is applied to the Customer, a natural person;
2. The provisions of Article 12, paragraph 1 do not affect the option of rescission pursuant to the law.
3. In the event of termination of the Agreement, all payments made by Boom to the Customer will be immediately due and payable in full.
4. Rescission of the Agreement will result in immediate revocation of the Customer’s rights to use the Content and/or Service.
Download the General Terms and Conditions for Online Shopping (Algemene Voorwaarden Thuiswinkel)
Download the Supplementary General Terms (consumers)